Shipping policy

Shipping Policy

1. Shipping Areas

We currently provide shipping services to most countries and regions within the European Union (EU).

2. Processing Time

All orders are processed and dispatched within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.



3. Delivery Time

  • Standard EU Shipping: 3–5 business days
  • DHL Express Shipping: 1–2 business days


4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your delivery status at any time.


5. Undeliverable & Failed Delivery

If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, we will process a refund after deducting actual shipping costs.



6. Customs & Import Duties

All orders shipped within the EU are not subject to additional customs duties or import taxes.