Shipping policy
Shipping Policy
1. Shipping Areas
We currently provide shipping services to most countries and regions within the European Union (EU).
2. Processing Time
All orders are processed and dispatched within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard EU Shipping: 3–5 business days
- DHL Express Shipping: 1–2 business days
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your delivery status at any time.
5. Undeliverable & Failed Delivery
If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, we will process a refund after deducting actual shipping costs.
6. Customs & Import Duties
All orders shipped within the EU are not subject to additional customs duties or import taxes.